Chapter 82 Return incident
"Hello, I want to return this dress."
The female customer walked into the store with her shopping bag expressionless and threw it at the checkout counter.
She had yellow-blond hair, and two centimeters of black hair had grown from the roots of her white scalp. She had cherry-colored nail polish on her ten fingers, and the edges of her fingertips were a little mottled, revealing gray nails.
As he spoke, he handed the shopping receipt to Ye Zhenzhen.
After receiving the receipt, Ye Zhenzhen checked the computer. After checking the sales order, the query data showed that the transaction was completed yesterday morning and the order was opened by a colleague in the same class.
She opened the shopping bag and took out the clothes to check.
"Did you take the tag off?"
She frowned. The tag was definitely Zhichu's, and the model was the same as on the sales receipt. The fabric of the clothes felt slightly different from the same model in the store.
"The quality of your clothes is poor. The tags fall off when touched!" The female customer said in a cold and aggressive tone.
"I'm sorry, you can't return it if you take off the tag." Ye Zhenzhen looked at the female customer with a smile, her voice full of friendliness and determination.
"That's a problem with your product quality! What does it have to do with consumers? Return it to me right away. I don't have time to argue with you." The female customer had an expression of being unreasonable and her voice rose a few degrees.
Under normal circumstances, the order cannot be returned if the tag is removed from the clothes. However, in the face of aggressive customers, the store will be reluctant to return the order in order to keep things quiet and for the sake of brand image and reputation.
After all, shopping malls also protect the interests of customers for the sake of their reputation. If the situation gets out of hand and the customer complains to the industrial and commercial department, the shopping mall will eventually refund the customer’s money.
"Beautiful lady, you must have bought this dress because you like it, right? The company stipulates that you cannot return or exchange the goods after the tag is removed. I really don't have the authority to refund you. If I refund you, I will be responsible for the loss of this dress..."
Ye Zhenzhen held the mouse, still smiling, and spoke neither humbly nor arrogantly.
"Don't try to fool me! Cancel my order now, or I'll call the police!" The female customer suddenly raised her voice and spoke seriously.
Seeing this, Ye Zhenzhen was neither afraid nor annoyed, and looked at the customer patiently.
"What's wrong?" Hearing the noise, the store manager hurried over to check the situation.
Ye Zhenzhen handed the clothes to the store manager, and the two exchanged glances, instantly understanding each other.
"Beauty, if it's inconvenient for you to call the police, our store can help you." Ye Zhenzhen had a calm face and an extremely gentle tone.
A strange look flashed across the female customer's face. After a few seconds, she angrily said, "As long as you can return the clothes, it's up to you!"
The sound of the dispute attracted the surrounding customers. Everyone slowed down and looked at the people in Zhichu's shop.
"Come and take a look! The clothes I bought from their store yesterday are no longer honored today! Also, their clothes are of poor quality, everyone please be careful! Don't be fooled!"
Seeing so many people watching the female customer, she became even more excited. She instantly became full of confidence and looked passionate. She was so excited that her saliva was flying and her voice became shrill.
People who make trouble for no reason are never afraid of being watched by others. The more people there are, the more they seem to be a drama queen.
"Don't listen to her nonsense. It's normal for her to want to return the goods, provided that the clothes are intact. Now that she has removed the tag, there is no way to return it..."
"We are also workers. If we return this dress to her, we will have to pay for it ourselves..."
"We can't even afford this dress with a month's salary. She is deliberately making things difficult for us. If all customers are like this, how can we survive..."
Several people in the store were busy explaining to the onlookers and complaining about their grievances to gain sympathy.
Employees also have to protect the company. It is not easy to establish a brand image. Once it is maliciously slandered and damaged, it will inevitably affect the KPI. Shopping guides cannot allow customers to destroy their jobs.
The crowd watched the excitement with great interest, and no one spoke. Everyone wanted to watch the excitement, and few were willing to wade into the muddy water and cause trouble.
"Yes! It's not easy for the waiter either. If you want to return the goods, you shouldn't remove the tag..."
"If it doesn't work, just return it to her and don't do business with her anymore..."
"You are wrong to say that. Isn't it said that the customer is God?"
...
As soon as the retired aunt who was strolling around started talking, everyone started to express their opinions.
There were a lot of people gathered at the door of the store, and the chattering noise was really a headache.
"This is a forced sale. I won't leave unless you give me a refund!"
"They are a big store and they bully customers! They bully consumers..."
The female customer sat down on the ground and threw a tantrum without restraint.
The customers who were shopping were not in the mood to continue choosing clothes. Some customers pushed through the crowd and left, and the only customer who stayed was watching the show.
Ye Zhenzhen retreated to the warehouse, covered the microphone and called the police.
"Would you like to come in and have some water? The sofas in our store are not big and can't accommodate too many people..." The store manager said sincerely, inviting the onlookers to come in and take a rest.
Everyone looked at each other, smiled awkwardly, and waved their hands, saying no, but they did not forget to look back as they walked away.
It is not difficult for adults to hear the hidden meaning in the words. On the surface, they are inviting people to come into the store to take a rest, but in fact, they don't want people to gather and watch, affecting the normal business of the store.
Most of the onlookers had left, but the female customer was still sitting on the ground, acting like she would not give up until she got her goal.
Uncle JC stood at the door, looked up at the shop sign, and said with a helpless smile: "Is it your shop again?"
Several people in the store gave Uncle JC an awkward but polite smile.
When the female customer saw the police uncle coming, she jumped up and cried out to him: "Comrade police, you have to help me! I haven't worn the clothes I bought yesterday, and you won't return them today... This is bullying consumers!"
"What's going on?" The leading police uncle frowned.
The store manager hurriedly explained: "Uncle JC, she bought the clothes in our store yesterday, but she took off the tag, so we can't return it to her."
The female customer said fiercely: "I don't like it anymore! I haven't worn it! Why can't I return it?"
Ye Zhenzhen stepped forward, apologetically, "How about this! If you insist on quitting, let's go to the police station together to make a statement! This way we can have an explanation to the company. We workers really can't afford the compensation, please understand."
The female customer heard this and smiled smugly as if her goal had been achieved.
Soon the store manager took the clothes that the customer was going to return and the female customer and left to the police station together.
Recently, there are many customers who buy imitation goods at low prices online, then buy the same genuine goods in physical stores, and finally return the fake goods to the store as genuine goods. This is equivalent to buying the genuine goods at the price of the fake goods.
Customers causing trouble in stores has a great impact on sales and image. Many brands have suffered in silence in order to calm down the incident and can only keep things quiet. It is very troublesome to go through the appraisal process. The amount of money that customers exchange for fake goods is not high each time, and stepping on the edge is not enough to get them jailed.
Small brands don’t dare to speak out because they are afraid that more customers will follow suit. Often, the herd mentality and the desire to get something for nothing are enough to crush and discredit a brand.